If the item you received is damaged, or not what you ordered, please tell us straight away, and we will arrange a refund or replacement*. Returned items should be complete with packaging wherever possible. If we are at fault, we will pay return postage, but please keep a posting receipt for reference, and contact us before sending anything.
If you change your mind within 14 days, you are welcome to send the item back to us in its original condition, complete with packaging. You will receive a full refund but we will not reimburse return postage. Again, please contact us before sending.
Please be aware that if the item is not faulty, the customer will be liable for return postage. Heavy items may be expensive to send back to us.
*Hand-mixed confetti (all confetti mixes) and hand-filled bags (all lavender bags, rose bud bags and rose petal bags) are made to order and we reserve the right not to accept returns on these items. Please contact us to check.