Standard UK shipping: £3.99 - please allow up to 4 working days for delivery.
Items are despatched within 1 to 3 working days
(with the exception of mini bunches marked "2 weeks" in the product description - handmade by us to order).
This applies to packages under 20Kg. 90% of orders are sent by first class Royal Mail which takes 1-2 working days from despatch. Heavier parcels (over about 5Kg) within mainland Britain are usually sent by next day courier depending on size and postcode. Highlands and islands may take a few days longer.
Please note you may be required to sign for your delivery. If you are not likely to be home, you are welcome to give us a work or other delivery address. Couriers will often refuse to leave a parcel without a signature.
Customers asking for deliveries to be left unattended e.g. on the step or in a greenhouse do so at their own risk. We may not agree to refund or replace undelivered items in these circumstances.
Please note it is the customers responsibility to provide a valid delivery address. We will not accept liability if a parcel is lost due to an incorrect address or postcode supplied by the customer.
Heavy packages
Shipping on packages over 20Kg will be charged at cost.
Orders from elsewhere inside the EC
We are happy to accept orders on any items on our website. Shipping is charged at cost (minimum charge £3.99). Please e-mail us with your order so we can calculate shipping.
Orders from outside the EC
We are happy to accept orders from abroad, and shipping is charged at cost (minimum charge £3.99). Please e-mail us with your order so we can calculate shipping. However, we are unable to send plant matter including dried lavender, roses, and pot pourri outside the EC due to import/export restrictions.
Orders from USA & Canada: we are no longer able to accept orders from USA or Canada at all, on request of our insurers.