Terms and Conditions
HOW TO ORDER
After reading these pages, enter the catalogue via the menu ("Go Shopping!", see right of page) to see our product overview.
From there, you can browse around our products. Our stock is divided into categories for your convenience.
To find out more about an item, or to order, click on Detailed View or Add to Basket.
At your shopping basket, confirm order quantity and colour, and continue shopping or proceed to checkout.
YOU CAN USE THE SHOPPING CART IF PAYING BY: Cheque, PayPal, Visa debit (Delta or Solo), Maestro, Visa or Mastercard.
Our minimum order is only £3.95 inc VAT.
At the checkout, enter your name, address and contact details. We can ship to a different address if required. If you wish, you can register with us, which will allow you to check order progress as well as looking up past orders. If you register, you will not have to enter your details every time you shop. You will receive occasional news emails from us. We will not spam you (see bottom of page for our email policies)
PAY BY CARD ONLINE
We accept Visa, Mastercard, UK Maestro (formerly Switch), Delta, Visa Debit and Solo cards.
Enter your payment details for secure online processing by Protx. See Privacy/Security for more details.
PAY BY PayPal ONLINE
We can now accept payment by PayPal. Please be assured we are PayPal verified. This means we have undergone stringent security checks for your peace of mind.
If you don’t wish to use either of the above methods, there are other ways to pay.
PAY BY CHEQUE ONLINE
Just use the shopping cart as above, then follow the instructions in the confirmation email. Unfortunately we will not be able to send the goods until we receive a valid cheque. We reserve the right to wait for the cheque to clear (up to 7 working days) before sending the goods.
PAYING OFFLINE
You do not need to use the shopping cart for this.
1. Cheque or postal order
If you don’t wish to pay by credit card online, you can send a postal order or a cheque made payable to Daisy Gifts Ltd, with your full postal address on the back.
Please include the following:
Item description and quantity including weight and colour if applicable.
Add £3.99 P&P.
A contact phone number or email address in case there is a problem.
Our address is 1 Sutton Drove Cottages, Seaford, East Sussex BN25 3NG.
We may not be able to process your order until the cheque has cleared which may take up to 7 days from banking. Postal orders are treated as cash and so goods can be sent as soon as payment is received.
2.Credit or debit card offline
Alternatively, you can phone or fax us on 01323 896807 with your credit card details. (Answer machine at busy times but we are happy to call you back). The details we will need are:
Name as it is shown on the card
Full card billing address
Card type
Card number (the long number across the middle of the card)
Card expiry
Card issue number if there is one
Card issue date if there is one
Security number (the last 3 digits of the number printed on the back, along the signature strip.)
Order details and delivery address if different.
We will not be able to process your order until we have your credit card details.
ORDER PROCESSING AND DELIVERY
Standard UK shipping: £3.99.
Orders will be dispatched within 3 working days.
90% of orders are sent by first class Royal Mail which takes a further 1-2 working days. Heavier parcels (over about 2Kg) within mainland Britain are usually sent by next day courier depending on size and postcode. We occasionally use Royal Mail standard parcels which takes 3-5 working days from despatch to most of mainland Britain.
Delivery by Special Delivery can usually be arranged, charged at cost.
Orders from elsewhere inside the EC
We are happy to accept orders on any items on our website. Shipping is charged at cost (minimum charge £3.99). Please e-mail us with your order so we can calculate shipping.
Orders from outside the EC
We are happy to accept orders from abroad, and shipping is charged at cost (minimum charge £3.99). Please e-mail us with your order so we can calculate shipping. However, we are unable to send plant matter including dried lavender, roses, and pot pourri outside the EC due to import/export restrictions.
Orders from USA & Canada: we are no longer able to accept orders from USA or Canada at all, on request of our insurers.
TRADING POLICIES
We enjoy sourcing interesting new products, but always bear in mind the importance of quality and customer satisfaction. The items listed in this shop are all from trusted suppliers. We believe they offer a good combination of quality with value for money.
After placing your order, you will receive an order confirmation by e-mail. In the unlikely event of an item being out of stock (we monitor stock levels daily, and edit the website accordingly), or if there is a query, we will contact you by phone or e-mail.
If an item you have ordered is out of stock, we will offer you a refund. Depending on the item, you may choose to wait for it to become available again.
Items are dispatched within 3 working days, and are delivered to most addresses 1-2 working days after this. Please see the Delivery section for more details.
We may change product prices and/or availability at any time.
RETURNS
If the item you received is damaged, or not what you ordered, please tell us straight away, and we will arrange a refund or replacement. Returned items should be complete with packaging wherever possible. If we are at fault, we will pay return postage, but please keep a posting receipt for reference, and contact us before sending anything.
If you change your mind within the 7 day cooling off period, you are welcome to send the item back to us in its original condition, complete with packaging. You will receive a full refund less shipping costs. Again, please contact us before sending.
Please be aware that if the item is not faulty, the customer will be liable for postage in both directions. Heavy items may be expensive to send back to us.
SECURITY
All online card payments are processed by Protx, with secure encryption. Protx is an approved Payment Service Provider. This means that the customer can have peace of mind that they can purchase online without their credit card details, and personal information, being compromised.
Protx uses sophisticated security measures which incorporate digital signatures for validation purposes. Customer details are never sent to us - they go straight to Protx, safeguarding customer details from potential hackers.
As mentioned above, we are PayPal Verified, meaning we have undergone stringent checks to verify our identity.
If for any reason you do not wish to pay by credit card, you may pay by cheque but the order may not be processed until the cheque has cleared. This may take up to 7 working days.
We are a VAT Registered Limited Company and member of the Federation of Small Businesses.
PRIVACY
We respect the privacy of our customers.
Personal data is collected on this site for order processing, and for customer registration. This is dealt with in accordance with the Data Protection Act. It will not be sold or passed on to a third party.
We ask for your name, address, contact details and method of payment.
We may contact you by phone or e-mail if there is a query with your order.
If you register with us, we may contact you from time to time by post or e-mail with news. If you don't want us to do this, please let us know.
Cookies - in order for the shopping cart software to work, we may send a cookie to your computer. We only use them to track the contents of your cart if you have selected an item. This information is collected to identify registered customers, and personalise our service to you.
Spam - your e-mail and billing address, phone number and any other personal information will not be passed on to a third party.
If you register as a customer, you may receive occasional e-mails from us to inform you of product availability, shipping information, registered customer information, news and offers. If you wish to be removed from our customer list or newsletter list, e-mail us and we will arrange it as soon as possible.
Got a query? e-mail sales@daisygifts.co.uk. We will be happy to help!